Privacy Policy
How we collect, use and protect your personal information
Last updated: November 2024
Introduction
Keen-leaf is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store and protect information when you visit our website or engage with our services.
Information We Collect
We may collect the following types of information:
- Contact details you provide through our enquiry forms, including name, email address and organisation
- Project information you share with us when discussing potential work
- Technical data such as IP address, browser type and pages visited, collected automatically through cookies
- Communication records including emails and meeting notes
How We Use Your Information
We use your personal information for the following purposes:
- To respond to enquiries and provide information about our services
- To prepare proposals and deliver consultancy services
- To maintain records of our client relationships
- To improve our website and user experience
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: when you submit an enquiry form or agree to receive communications
- Contractual necessity: when processing is required to deliver services you have engaged
- Legitimate interests: to manage our business operations and improve our services
- Legal obligation: when required to comply with applicable laws
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry data is typically retained for three years unless you become a client, in which case records are retained for seven years following project completion.
Data Sharing
We do not sell or rent your personal information to third parties. We may share information with:
- Service providers who assist with our business operations, under appropriate contractual safeguards
- Professional advisers such as accountants and lawyers
- Regulatory bodies when legally required
Your Rights
Under data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to processing or request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include secure storage systems, access controls and staff training.
International Transfers
Your information is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Email: [email protected]
Address: 47 Meridian Place, Manchester M2 4WQ
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed.